Knowledge Management at Booz & Company

Toward a Culture of Knowledge Sharing & Collaboration


After its split from Booz Allen Hamilton in July 2008, Booz & Company emerged as a globally operating strategy consulting firm. As a new organization, Booz & Company had to redefine its brand, culture, and values. The new CEO stressed the importance of knowledge management (KM) as part of the firm’s competitive strategy to be foremost in foresight and provide essential advantage to clients. Adrienne Crowther, director of knowledge sharing and collaboration, and Tom Stewart, the firm’s new chief marketing and knowledge officer, rolled out a new firm-wide KM-system that would act as a differentiator in enabling connections across the firm. The case shows the importance of KM to professional service firms and management consultancies, that depend heavily on knowledge for their existence and growth. It illustrates the process of renewing the KM-system at Booz & Company by describing the triggers, obstacles, and challenges encountered throughout the initiative and the major actions taken to overcome them. The case can be used in both executive programs and MBA curriculums as part of a KM-course or for electives on management consulting and PSFs. Likewise, it serves as a purposive underpinning for courses on organizational change and strategic renewal stressing the role of KM in organizational change.

Download inspection copy

Download (EN)

At The Case Centre you can either order or download the Case Study and Teaching Note as inspection copy:

Bibliographic Data


Case – Reference no. 911-016-1

Authors: Kreutzer, M. (University of St. Gallen); Altuchov, M. (University of St. Gallen)
Published in: 2011
Length: 23 pages
Data source: Field research

Teaching note – Reference no. 911-016-8

Authors: Kreutzer, M. (University of St. Gallen); Altuchov, M. (University of St. Gallen)
Published in: 2011
Length: 20 pages
Data source: Field research

Contact person

If the case study is not available at The Case Centre, or if you have any questions about additional material or application of the case study, please contact the author.

Volker Stadlmüller

Lic. oec. publ. UZH, MAS SHE UZH
Leiter IfB Weiterbildung HSG & Vize-Direktor am IfB